Post relates to: Palm m515

I had exactly the same problem today with my Zire 72.  I saw my Palm address book on the computer

missing a lot of addresses.  I proceed to hot synch my palm hoping it will restore the address books. 

Now the addresses are missing on both the computer and the Palm.  I first tried a soft reset without

luck.  Then I read one of these posts that show me how to import the datas into my Palm by going

to my Palm folder on my computer and try to import the "address.bak" file.  However, when I tried to

import the file, the icon did not appear on the selection box.  Can someone show me the way? 

Thanks.

Benjamin

I have lost half my contact list, H through Z, for the second time.  Without realizing there was an issue of some sort, I synced my Treo 755p with the desktop data base... and lost the same H-Z contacts on the handheld!  The only thing I could figure out, on my own, was to rebuild the data base by memory, e-mail directory and other lists.  Now that it has happened again, I'm afraid to handheld writes over desktop sync or any other steps without solid advice.  The sequence of events:

I synced both desktop and handheld before leaving on a business trip.  I left desktop open, but did not check the contact list.  Desktop was left open for my wife to use.  She updated some calendar dates, but nothing else.  Upon returning home, I opened the contact list to add new info.  The calendar is in place, but the H-Z contacts are gone.  There are many blank lines above the first A listing.  The problem exists in all three order forms - last name/first name, first name/last name, Company/last name.  My 755p has the complete contact directory and a few new ones.

I've found similar lost data issues (this one seems identical), but none of the solutions work or even match the files and folders in my XP Pro.  For example, in Control Panel's Palm file, there is no View option.  There is one icon labled address.old, 1kb, with nothing in it and no other address reference or icon.  I unchecked Hide File Extensions, which made no difference.  This happens to me a lot with instructions.  I think I have a bad aura that computers can sense.

Any help out there for this problem?

By the way, how DO you enter a question???  I responded to this string because the issue was similar and it was the only "Reply" or related button I could find.  Yes, I tried practice and instruction manual and they just say something like, "Go ahead and post your question," without saying (in a recognizable way) how.

Thank you for the reply and advice.  I've printed out the message and filed it for reference.  The problem - and solution - was so simple, I'm embarrassed to 'fess up.  Somehow, I managed to activate "Hide private records."  After finally contacting Palm Help, it took only a few minutes to find the problem source.  I was very impressed with the light pen on-screen directions, showing me exactly where and what to click.

Challenger