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Palm Support Community : Synchronization : Windows HotSync : Device driver will not install with Palm Desktop 6.2 and Windows 7
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Device driver will not install with Palm Desktop 6.2 and Windows 7
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pkacik
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Posts: 5
Registered: 02-07-2008

Treo 700p (Sprint)

pkacik

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Each time I try to setup synch for my Treo 755p with my new Windows 7 laptop using Palm Desktop 6.2 installer the installation errors at "Device driver installation unsuccessful" right after the Palm Desktop vs. Outlook 2007 choice. When I then try to synch the HotSync window does not popup to indicate all the sync activities occurring. I previously also upgraded the Outlook 2007 conduits and the Sprint Desktop updater.

 

Bottom line - can't get the device driver for Win 7 to install. Ideas? Thanks folks. - pkacik


Post relates to: Treo 700p (Sprint)
Kudos!
11-03-2009 12:23 PM

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Re: Device driver will not install with Palm Desktop 6.2 and Windows 7
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Tech Support HardBeatZ
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Posts: 5021
Registered: 07-13-2007

Pre p100eww (Sprint)

HardBeatZ

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Assuming the Windows 7 desktop is a 32 bit there is not much of a reason that the drivers would not install. All driver related issues that I've seen crop up are due to the OS being 64 bit. Palm does manufacture any any drivers for a 64 bit variant thus it won't work through USB. There is an extensive thread that details information on how to perform a Bluetooth sync as that doesn't use Palm drivers instead relies on the Bluetooth drivers.
 

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Go Colts (9-0)
Palm LOVES to hear feedback. Drop us a line at
http://www.palm.com/feedback

Do NOT send Private messages with support questions. I will NOT answer them.That's why there is a forum

Check the knowledge base for advice and how to's http://kb.palm.com and http://support.microsoft.com

Kudos!
11-03-2009 03:17 PM
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Re: Device driver will not install with Palm Desktop 6.2 and Windows 7
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pkacik
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Posts: 5
Registered: 02-07-2008

Treo 700p (Sprint)

pkacik

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Thanks for the reply and sorry for my omitting that this *is* a 64 bit Windows 7 installation running with 4 megs RAM and a T6600 Intel Core 2 Duo Toshiba laptop. Any ideas? - pkacik
Kudos!
11-04-2009 05:03 AM
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Re: Device driver will not install with Palm Desktop 6.2 and Windows 7
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melaine
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Posts: 1
Registered: 11-05-2009

Treo 700p (Verizon)

melaine

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I have the same issue with my 700p.  Using Windows 7 on laptop.  Tried to download hotsync 6.2 to no avail.  Plug usb in and get a constant ping.
Kudos!
11-05-2009 01:35 PM
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Re: Device driver will not install with Palm Desktop 6.2 and Windows 7
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Tech Support HardBeatZ
Tech Support
Posts: 5021
Registered: 07-13-2007

Pre p100eww (Sprint)

HardBeatZ

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With a 64bit OS your only option is to sync via Bluetooth. If your computer doesn't come with Bluetooth you will need to purchase a dongle that has drivers that support Windows 7.
 

-----------------------------------------------------------------------------------------------------------
Go Colts (9-0)
Palm LOVES to hear feedback. Drop us a line at
http://www.palm.com/feedback

Do NOT send Private messages with support questions. I will NOT answer them.That's why there is a forum

Check the knowledge base for advice and how to's http://kb.palm.com and http://support.microsoft.com

Kudos!
11-05-2009 05:59 PM
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