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Palm Support Community :
Wireless and Email :
Wireless Email :
UTORmail Outgoing Mail Issues
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UTORmail Outgoing Mail Issues
[ Edited ]
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bmirabelli
Newbie
Posts: 2
Registered: 11-03-2009
Pre p100eww (Bell)
Message 1 of 3
Viewed 200 times
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I have been having an issue where outgoing mail does not send. Each time I try to send mail, I recieve the error message, "Email Application Alert: Error sending "..." ". I contacted the utoronto tech staff and they are also confused as to why the setup is not working correctly. As there is no specific Palm Pre setup on their website I went by the Iphone settings, which should work correctly: Setting up your UTORmail account - Tap Settings on the home screen:
- Scroll down and tap Mail:
- Tap Add Account:
- Select Other (last option):
- Tap IMAP:
- Fill out the information fields as follows:
* Address: Your @utoronto.ca email address - Incoming Mail Server
- Host Name: mailboxN.utcc.utoronto.ca (where N is replaced with your UTORmail configuration number)
- User Name: your UTORid
- Password: Your Password
- Outgoing Mail Server (SMTP)
- Host Name: smtp.utoronto.ca
- User Name: Your UTORid
1. Scroll down and tap Advanced.
2. The following screen will appear - Incoming Settings
- Use SSL: ON.
- Authentication: Password.
- Server Port 993
- Outgoing Settings
- Use SSL: ON.
- Authentication: Password.
- Server Port 587
Any information on how to fix this would be appreciated.
Post relates to: Pre p100eww (Bell) Post relates to: Pre p100eww (Bell) Message Edited by bmirabelli on 11-03-2009 10:33 AM Message Edited by bmirabelli on 11-03-2009 10:33 AM Message Edited by bmirabelli on 11-03-2009 10:34 AM
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11-03-2009 10:28 AM
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Re: UTORmail Outgoing Mail Issues
[ Edited ]
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Jeffro
Super Contributor
Posts: 1003
Registered: 11-28-2008
Treo 800w (Sprint)
Message 2 of 3
Viewed 190 times
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Normally, if you send out using SSL, you use port 465, and if you send out without SSL, you use port 587. Can you try port 465? == Edit == I found the University's instructions for various mail clients. The pattern seems to be SSL ==> 465, TLS ==> 587. If the Pre supports TLS, try switching the encryption method from SSL to TLS and using port 587. Any luck? Message Edited by Jeffro on 11-03-2009 03:50 PM
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11-03-2009 03:46 PM
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